Frequently asked questions about ice cream van catering

Ice cream catering with our partners costs from €1.50 per scoop; for smaller events vendors additionally calculate a minimum charge from €100. For a typical event with 100 guests and 2 scoops per person the total cost is usually between €464 and €754 – all-in including service fee. Your quote gives a fixed price for the included quantity: it does not fall if less is eaten, and only rises if more is consumed at the event than the quote includes.

The total price in your quote is a fixed price. It stays the same even if less ice cream is eaten at the event than planned – so you're protected on the downside. It only rises if your guests eat more than provided for in the quote: the vendor then charges this extra amount at the unit prices from the quote directly with you at the end. The fixed price is all-in – the platform's service fee is already included, nothing hidden is added on top.

The price stays as it is. The quantity included in the quote is yours – if you eat less, you can have the rest packed up by the vendor, otherwise it goes back with them. At small events more is often included anyway than you selected: every vendor has a minimum spend, and if your order is below it, that amount applies – in return the price then includes a larger quantity. Example: 10 guests with 1 scoop each at €2 per scoop is only €20 of ice cream. If the vendor’s minimum spend is €250, you pay €250 plus €100 travel = €350 – but you get up to 125 scoops (€250 ÷ €2) in the price. How many portions exactly are included is stated in your quote.

The quantity included in the quote is your scoop limit – nothing more is charged automatically. If you would rather offer ‘open end’, just tell your vendor: consumption is then counted at the event and the extra quantity settled with you directly at the unit prices from the quote.

When you accept the quote, you pay the service fee online via Stripe – it is already included in the total price of your quote, so nothing is added on top. If your vendor asks for a deposit, you pay it in the same step; it too is part of the total price. Whether it is charged immediately or only held depends on your quote – see ‘When is my money charged?’ for details. You settle the remaining amount directly with the vendor after the event: the vendor issues the invoice themselves – you pay by bank transfer or in cash on site.

That depends on how your quote came about. Normally the platform creates it automatically from the vendor’s profile as soon as you choose “Get quote” for a favourite: if you accept it, nothing is charged – your payment is only held (authorised). The vendor has 24 hours to accept. If the vendor accepts, the amount is collected and the date is firmly booked. If the vendor declines or does not respond, the hold is cancelled – nothing is charged, but depending on your bank it can take a few days to disappear from your account overview. If, on the other hand, the vendor wrote the quote themselves for you, for example after a conversation in the chat, that already counts as confirmation: your payment is collected immediately with the booking, with no waiting time.

This only concerns automatically created quotes that you accepted as a reservation. If the vendor does not respond within 24 hours, the reservation lapses automatically: the payment hold is cancelled and nothing is charged. You receive a message and can request other vendors near you directly in the dashboard. If, on the other hand, the vendor wrote the quote themselves, that already counts as confirmation – there is no 24-hour deadline there, because the booking is binding as soon as you pay.

For a reservation, i.e. an automatically created quote, you pay by card (including Apple Pay and Google Pay), Link or PayPal (PayPal not for bookings with a deposit) – only these payment methods can be held and collected later. Klarna is not available here because it is an instalment credit rather than a genuine hold. If, on the other hand, the vendor wrote the quote themselves and the booking is therefore binding straight away, card and Klarna are available to you.

Only if your vendor has set it up that way in their profile. Some vendors ask for a deposit of 20 to 50 % of the amount that goes to the vendor when you book – the service fee does not count towards this. The amount is stated in your quote. You pay it online together with the service fee; it is part of the total price and not an extra. It is held frozen in the vendor’s Stripe account – it is only released once you have left a review or 14 days after the event have passed. Without this setting there is no deposit.

We recommend at least 4–6 weeks' notice, especially in peak season (May to September) and for weekends. For weddings or large corporate events, 2–3 months is ideal.

Our partners currently cover the following cities and their regions: Alt-Jocketa, Aßmannshardt, Baabe, Bad Lippspringe, Berlin, Brake, Coesfeld, Dermbach, Düsseldorf, Ehingen, Frankfurt, Freudenberg, Friedeburg, Friedewald, Fröndenberg/Ruhr, Hanau, Heidelberg, Herdorf, Hettenhausen, Holzwickede, Hoppegarten, Horb am Neckar, Ketzin, Korschenbroich, Kuppenheim, Leipzig, Leutenbach, Mannheim, Marbach am Neckar, Meerbusch, München, Neu-Ulm, Neuried, Nörten-Hardenberg, Solingen, Solms, Stadtlohn, Steinheim, Waldbrunn, Wismar, Zeppenfeld. Thanks to our partners’ generous service radii of 20 to 700 km, rural areas around the main locations are also reliably served.

Our ice cream van partners offer a huge selection of handcrafted ice cream. The flavours currently offered in the network include: 🍦 Acai, 🍒 Amarena, 🍒 Amarena-Kirsch, 🍍 Ananas, 🍍 Ananas-Himbeeren, 🍑 Aprikose, 🥑 Avocado, 🍌 Banane, 🍐 Birne, 🫧 Bubblegum, 🍫 Bueno, 🍪 Cookie, 🍫 Dark Choco, 🍦 Dattel-Minze, 🐬 Delfino, 🐉 Drachenfrucht, 🍫 Dunkle Schokolade, 🍦 Erdbeer Mojito (Sorbet, alkoholfrei), 🌿 Erdbeer-Minze, 🍓 Erdbeere, 🍹 Exotic Cocktail, 🥛 Frozen Yogurt, 🧡 Hagebutten, 🍦 Haribo Goldbären, 🌰 Haselnuss, 🫐 Heidelbeere, 🍦 Herrencreme, 🍦 Heu-Eis, 💖 Himbeere, 🫚 Ingwer, 🥛 Joghurt, 🍦 Joghurt Granatapfel, 🍦 Joghurt Mandarine, 🍦 Joghurt-Erdbeere, 🍦 Joghurt-Johannisbeere, 🍒 Joghurt-Kirsch, 🍦 Joghurt-Mango, 💜 Johannisbeere, 🍮 Karamell, 🍫 Kinder Bueno, 🍒 Kirsch-Variegato (Vanille mit Amarena Kirsch), 🍒 Kirsche, 🥥 Kokos, 🍦 Krokant, 🍋 Lemon Cheese Cake, 🍋 Limette Basilikum, 🍪 Lotus, 🍦 Lotus cheesecake, 🍷 Malaga, 🥭 Mango, 🍦 Mango-Maracuja, 🌺 Maracuja, 🍦 Maracuja-Aprikose, 🍦 Maracuja-Variegato (Vanille mit Amarena Maracuja), 🍦 Marone-Zimt, 🍈 Melone, 🍚 Milchreiseis, 🌿 Minze, 🍦 Mocca, 🍦 Mohn-Marzipan, 🍦 Mojito (Sorbet, alkoholfrei), 🍦 Mozart, 🍦 Omas Teigschüssel, 🍦 Orange-Basilikum, 🍪 Oreo, 🌺 Passionfrucht, 🥜 Peanut Butter, 🍦 Pfirsich Basilikum, 🍦 Pfirsich Grapefruit, 💚 Pistazie, 🍦 Pistazien, 🍦 Pistazien kuchen, 🥛 Quark, 🥥 Raffaello, 🍦 Raffaelo kuchen, 🍦 Regenbogen, 🍒 Sahne Kirsch, 🍮 Salted Caramel, 🍦 San Sebastian chesscake, 🧡 Sanddorn, 🍒 Sauerkirschen, 🍦 Saure Limette, 🍦 Schlumpf, 🍫 Schoko (vegan), 🍦 Schoko sosse, 🍫 Schokolade, 🍦 Schokolinsen, 🍫 Snickers, 🍦 Snickers kuchen, 🍦 Sossen, 🍦 Stracciatella, 🍦 Straciiatella, 🤎 Trüffel, 🌼 Vanille, 🍦 Vanille-Erdbeere, 🍦 Vanille-Haselnuss-Brownie, 🫐 Vanille-Heidelbeere, 🫐 Waldfrucht, 🌿 Waldmeister, 🍦 Walnuss-Feige, 🌿 Weiße Minze, 🤍 Weiße Schokolade, 🥃 Whisky, 🍫 Yogurette, 🍦 Ziege-Mango, 🍦 Ziege-Walnuss, 🍋 Zitrone. Whether a vendor offers vegan or lactose-free options is shown on the menu in their profile; you sort out special requests directly with the vendor in the chat.

Most ice cream vans need a space of around 3m x 6m plus room on the serving side. Smaller ice cream bikes or trikes need considerably less space. It's best to clarify details directly in the chat with the vendor.

Not necessarily. Many vehicles in our network run entirely self-sufficiently with their own battery or gas drive. Currently 22 of a total of 70 registered vehicles can be used independently of mains power. If a power connection is needed, a normal 230 V socket is usually enough.

Yes, many vendors are active all year round (e.g. for Christmas markets). In rain or cool weather a sheltered or covered pitch is ideal. In the event of genuine severe weather, eisbuchen.de can on request depart from the normal cancellation process as a goodwill gesture – but there is no entitlement to this.

Through our transparent feedback system. After every event, customers rate the vendor on reliability, punctuality and taste. So you can see genuine reviews from other hosts before booking.

The platform was founded by Enrico Agnello, whose family has run ice cream catering in the Kuppenheim area for three generations (over 50 years). Our goal is to make regional vendors digitally visible and to make booking as easy as possible for hosts.

We're 100 % specialised in ice cream catering. You get a plannable fixed price instead of a flat fee based on guesswork: it doesn't drop with lower consumption and only rises with genuine extra consumption at the event. Plus direct chat contact with the vendor and transparent all-in prices – the total price in the quote already includes the service fee, with nothing added on top.

Ice cream catering suits almost any event: weddings, birthdays, summer parties, nurseries, school fetes, corporate events, anniversaries and more. Our partners serve groups from around 20 people.

Up to 14 days before the event you get the service fee and any deposit back in full, 50 % 7–13 days before (the remaining 50 % of the deposit then goes to the vendor as compensation for the cancellation), and no refund less than 7 days before. In addition: if you cancel within 24 hours of payment and the event was still at least 14 days away at that point, you also get everything back. If the vendor cancels, you always get 100 % back. The refund is issued automatically to your payment method. You can cancel via the 'Cancel booking' button in the chat; date changes are also discussed there – the vendor confirms them or creates a new quote for larger changes.

Report it via the review link you automatically receive after the event, or directly in the chat. eisbuchen.de investigates the case personally; if the no-show is confirmed, you get your service fee and any deposit back in full, and the vendor is restricted.

Announce the ice cream van as a highlight! Use signs or invitation cards. A note about the scoop limit helps set your guests' expectations.

Absolutely! Use our chat feature to discuss all logistical and culinary details directly with the vendor.