Question 1

What does an ice cream van from Eisbike.com in Neumünster cost?

Accepted Answer

With Eisbike.com, ice cream catering starts from a minimum spend of €464 (incl. service fee). A Scoop costs about €1.50. Travel costs and any special arrangements are shown transparently in the quote.

Question 2

Which flavours does Eisbike.com offer?

Accepted Answer

Eisbike.com offers 20 flavours: Schokolade, Vanille, Pistazie, Banane, Stracciatella, Haselnuss, Kokos, Cookie, Joghurt, Joghurt-Kirsch, Erdbeere, Mango, Zitrone, Melone, Himbeere, Johannisbeere, Amarena-Kirsch, Dunkle Schokolade, Snickers, Yogurette.

Question 3

For how many guests is the ice cream catering from Eisbike.com suitable?

Accepted Answer

Eisbike.com caters from 50 guests. Larger events with 100, 200 or 500+ guests are also possible – just include your guest count in the request.

Question 4

Is Eisbike.com suitable for weddings, company parties and birthdays in Neumünster?

Accepted Answer

Yes, Eisbike.com specialises in ice cream catering for private and business events: weddings, company parties, summer parties, conferences, children’s birthday parties and club parties in and around Neumünster.

Question 5

How far does Eisbike.com travel for an event?

Accepted Answer

Eisbike.com serves Neumünster and the surrounding area within a radius of up to 300 km. Longer distances are possible by arrangement and for an extra charge.

Question 6

How much are the travel costs to my event?

Accepted Answer

Example travel costs from Neumünster: up to 20 km from €0, up to 80 km from €69, up to 150 km from €129. We calculate the exact price from your event address.

Question 7

Is service staff included in the price?

Accepted Answer

Yes. Eisbike.com comes with service staff who portion the ice cream on site and hand it out to your guests. Delivery, set-up, service and take-down are covered – you do not pay a separate staff charge.

Question 8

How many scoops should I plan per guest?

Accepted Answer

As a rule of thumb, allow 2 scoops per guest; a little more in hot weather, at long events or with children. The chosen quantity is stated as a fixed price in your quote – at very small events the minimum spend can automatically mean more ice cream is included than you originally chose. If you want to offer ‘open end’, just tell Eisbike.com: extra consumption is then counted on the day and settled with you directly.

Question 9

What happens to leftover ice cream?

Accepted Answer

The quantity included in the quote is yours: if you eat less, you can have the rest packed up by Eisbike.com, otherwise Eisbike.com takes it back. In every case the total price stays the agreed fixed price – it does not fall if less is eaten.

Question 10

Do I need to pay a deposit?

Accepted Answer

No deposit needed. When you book, you only pay the service fee of eisbuchen.de online – it is already included in the total price. You settle the remaining amount directly with Eisbike.com after the event.

Question 11

Does Eisbike.com offer vegan or lactose-free flavours?

Accepted Answer

Yes, Eisbike.com has the following options for guests with intolerances or vegan diets on offer: Vegane Optionen, Laktosefreie Optionen, Vegan & Laktosefreie Optionen.

Question 12

Does the ice cream van need power at the event location?

Accepted Answer

Eisbike.com works entirely self-sufficiently – with its own battery or gas drive. No power connection is needed; the van is ideal for outdoor events without infrastructure.

Question 13

What happens in bad weather or rain?

Accepted Answer

The total price still applies even if fewer guests come because of the weather – the included quantity is still yours, and you can have uneaten ice cream packed up by Eisbike.com. In the event of genuine severe weather, eisbuchen.de can on request depart from the normal cancellation process as a goodwill gesture; it is best to discuss this early in the chat with Eisbike.com and us.

Question 14

Can I cancel or reschedule a confirmed booking?

Accepted Answer

Yes. You can cancel with the ‘Cancel booking’ button in the chat: up to 14 days before the event you get your service fee and any deposit back in full, 7–13 days before 50 %, less than 7 days before there is no refund. You make a request to change the date or number of guests in the chat – Eisbike.com confirms it or, for larger changes, creates a new quote with a new total price.

Question 15

What happens if the vendor cancels at short notice?

Accepted Answer

If Eisbike.com cancels a confirmed booking, you always get your service fee and any deposit back in full, and you are informed straight away via the platform chat. If the vendor does not show up at the event at all, report it via your review link or in the chat – eisbuchen.de investigates this personally, and the vendor is restricted on the platform.

Question 16

How far in advance do I need to book Eisbike.com?

Accepted Answer

In peak season (May to September) we recommend 4–8 weeks’ notice. Short-notice requests are possible – just use the planner on eisbuchen.de and you will get a suitable quote straight away.

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